To file a formal complaint about a purchase from infra-hardware.com, send the details below to info@infra-hardware.com or by post to:
Filippo Massaro — Infra Hardware
Jeruzalémská 3
110 00 Praha 1
We will send you written confirmation of receipt, including the date, subject matter, and your requested resolution. Complaints are resolved within 30 days.
Details to include
- Date of purchase
- Order / invoice number
- Your name and address
- Your email address
- Which item you are complaining about
- Description of the defect or issue
- How you would like it resolved (repair / replacement / discount / refund)
- How you plan to return the item (if applicable)
Pro reklamaci v češtině použijte stejný formulář — stačí vyplnit údaje v češtině a zaslat na stejnou adresu.
Vzorový formulář pro reklamaci je také součástí obchodních podmínek jako Příloha č. 1.